Shipping Policy
How It Works
Order processing takes place during normal business hours, Monday through Friday. Please allow 1-2 days for processing. Orders received after 2PM PST will be begin being processed the following business day. Orders placed after 2PM PST on Friday will not be processed until the following Monday.
Shipping times depend on your location in the USA & Canada.The USPS, FedEX, UPS, or DHL site quotes, but does not guarantee exact delivery dates. International shipping is longer and maybe subject to duties & taxes.
Returns
How It Works
All Chrome Strike Outfitters products purchased directly from our website can be returned within 30 days of purchase for a full refund. Original shipping costs will not be included in the refund but we do cover return shipping for you if you are located in Canada. Products must be unused and in their original packaging to qualify for a refund.
Warranty Disclaimer
The Information You Need to Know
​​
-
Within 6 months of purchase, If a tip section of your rod breaks during a regular use, we will offer you a free new tip section. Butt section (grip section) is not covered by the warranty.
-
Fly rods also comes with 6 months of manufacturer's warranty. If a tip section or 2nd section or 3rd section breaks during a regular use, we will offer you a free replacement section. Butt section (grip section) is not covered by the warranty.
-
Email a photo of the broken tip, a brief description of how the rod broke, and your order number or a picture of your receipt if purchased from a website to cstrikeoutfitters@gmail.com.
-
$25 Shipping and handling fee will be charged within Canada and $35 within USA.
-
This warranty does not cover the guides and components on the rod.
-
Only 1 warranty available per original purchaser of a rod.
-
Extended 1-Year warranty and 2-Years warranty can be purchased at the time of your purchase on our website.
-
Extended warranty is not offered for fly rods.
Privacy at Chrome Strike Outfitters
Trust Us with Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).